Hi @tppdoris88 , we are sorry to know that you'd like to cancel the service. We have tried to locate the account using the info you have provided, but we were unable to find a match.
Please send us a private message with your correct username, customer ID, and complete address so we can pull up the account.
Please also include your best contact number.
To send a PM, please refer to this link: How do I private message (PM) in the community