Welcome to TPG Community!
We were able to locate your account using your community details.
The account is already installed yesterday, however, there seems to be an issue within the copper network which is why the service is not working.
The case was escalated to our Engineering team and they've lodged the fault with Telstra to have their technician fix the said fault.
They've told us that they've booked a technician to look into your TPG service on or before the 13th of April.
Further updates will be given via SMS or phone call once available.
We apologise for the inconvenience.