Internet Speed

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Level 1a
Hey so I got ADSL2+ installed at my new rental townhouse and the speed is shockingly slow.
Like so slow I'd rather not have it at all. Its excruciating.
Ran a speed test online and it clocked in at a MASSIVE 1.5mbps!
Technical ran over-the-phone diagnostics and stated that there was no interference and that the line was active and passing. They stated that for the distance between where I live and the exchange, this speed is considered WITHIN SPECS
I honestly struggle to see how 1.5mbps is even plausible in 2019.

Basically my question is can TPG or anyone help boost this up a bit?? If not, I'll be cancelling immediately and finding another provider.

Thank you!
4 REPLIES 4
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Moderator

Hi @maxmorson

 

Welcome to the community!

 

We are able to locate your account using your community details. We ran an initial test on your service, it shows getting no connection on our Network.

 

We'd like to confirm if the modem/router is currently on. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable, have you tried running a speed test (www.speedtest.net) using a desktop/laptop connected via LAN/Ethernet cable?

 

Feel free to post the speed test result on this thread. We'll wait for your response

 

Cheers!

 

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Level 1a

Thank you for the response @Shane

Sorry I didn't have it plugged in, seemed kinda pointless seeing given the speeds.

 

I've connected my laptop via ethernet cable and ran another speedtest.

http://tpg.speedtestcustom.com/result/0db3c580-5928-11e9-ad2c-43a238391019

 

Still pretty terrible in my view. If you can help, brilliant. If this is the best TPG can offer me I will be cancelling my subscription.

 

Cheers

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Level 1a

http://tpg.speedtestcustom.com/result/60743330-5929-11e9-a038-c5e558d8d801

 

Ran another to show its not just happening every so often. Its constant

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Moderator

Hi @maxmorson.

Thanks for the additional details.
 

The ADSL2+ connection speed is based on the copper line distance going to the exchange. Based on our records your connection distance to the exchange is 4314m. (This can be seen by visiting this link http://tpg.com.au/maps/).

The fastest speed you can get in your location is in between 1-1.2MBPS.

Getting 1.8-1.2Mbps on your download speed is considered a passing speed.

We check your location to see if TPG-NBN is available to get a faster connection speed unfortunately it is not yet available.
 

We are sad to know that you're considering cancelling your service due to the speed limitation of your ADSL2+ service. We will escalate this to one of our Specialist for further handling. Let us know your best contact number and preferred time.

 

Cheers!