ADSL internet connection

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Level 1
3.10.18 7pm my internet connection totally stopped working! The contact number for tech support isn’t working either.

Done all trouble shooting with modem and it is now showing lights but no connection to internet.
2 REPLIES 2
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Moderator

Hi @Mysupalami,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and have run some remote test. We were able to detect a possible fault on the copper line, but can't verify if it's an internal or external wiring issue.

 

We would greatly appreciate the opportunity to check this further for you. Please shoot me a private message with your preferred time and best number to be contacted.

 

Don't know how to PM in the community? Click here for the instructions.

 

Kind regards,

BasilDV

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Moderator

Hi @Mysupalami,

 

I understand that you were able to contact our Tech team and the case was escalated to our Engineering team for further investigation. They've found that the fault is on the external copper wiring in which they've lodged the fault to Telstra to have a technician check your service.

 

The technician found out that the fault was on the connection at the pit and have resolved it.

 

Let us know should you require further assistance.

 

Kind regards,

BasilDV