Welcome to the Community!
We're sorry to know this wasn't a pleasant experience. This is certainly not the type of service we aim to provide specially for our upcoming customers.
We regret to know that you've decided not to proceed with the installation. I've checked the account and it shows that this has been escalated to our Provisioning team and the Case Manager assigned has also received the email you sent.
We understand your decision but please give us the chance to turn your experience around. I'll chase this with their team to check for further updates.
We apologise for the inconvenience this is causing you.
Good day, sudoflick99!
I can see that you have lodged a complaint. As part of our external complaints process, a Complaints Resolution Case Manager has been assigned as a sole point of contact and will be attempting to reach your contact information to discuss the concerns raised and work towards resolution.
Your assigned officer received the endorsement today and is currently assessing your case. Please await feedback via email or through a phone call.
If you have any further questions reagrding your complaint, please do not hesitate to contact the officer assigned directly via return mail.
I have sent your complaint reference number via private message.