I have waited 20 business days (one whole month) for ADSL2 to be installed at my house. Today was the day it was meant to be activated between 8am-1pm and I was told to expect a knock on the door or an SMS.
At 7:50am I received a call from a number I did not recognise. I decided to call the number back 3 minutes after making a coffee, to hear a rude young man on the other side tell me he had been knocking on my door for 15 minutes. LIES.
I was in the front room the whole morning and we are on a busy street with a lot of foot traffic (so we hear EVERYTHING). I asked politely if he could come back (it had been less than 5 mins since he called us) and he said he already put the case as incomplete. I asked him why he did not ring the doorbell - he said he didn't see it (it is in the middle of the door). I told him there are 2 of us working from home at the moment and then he HUNG UP on me.
This is disgusting. I have tried to call and contact customer service many many times - I keep getting redirected and have waited over an hour for nothing to be solved.
I should have gone with Dodo. This is completely unacceptable.
IF YOU ARE READING THIS: DO NOT SIGN UP TO TPG.
