Hello TPG Team,
I acquired an ADSL2 service with you. The activation process was scheduled to be done for (23/03/2020). For the activation process, it is supposed that I would receive an email, but instead, you sent me a text message saying that you will contact me the next day for an update and didn't happen. I have tried all other contact alternatives but nothing works.
I attached the image of the modem.
Can you please give me a solution or should I cancel the service and look for another company?
Customer ID 6795641
Your ADSL2+ service looks installed and active on our systems.
Do you have a telephone? If so, you will need to check there is DIALTONE at a phone socket and use your phone/modem from that socket.
Here is a guide to help you setup your ADSL.
If there is no dialtone at any sockets, please let me know.
I have followed the guide for the installation of the modem, however, in this guide is specified if the service is active the light of the third icon will glow. I attached you some image of the connections and the modem. I have tried both wall sockets.
Unfortunately, we don't have a phone.