Adsl disconnection

[bijaygc33]

My internet was running smoothly and then it suddenly stops. There are no adsl line and internet light on the modem. I changed both adapter and splitter. Still i don’t have adsl and internet line. How can this be solved?
Any suggestions will be highly appreciated.

[Riezl]

Hi @bijaygc33,

If you’re having the issue were  “CD”, “ADSL”, or “Link” light(s) on your ADSL modem/router is not lit up.

Your ADSL modem/router is unable to synchronise or connect with TPG over your telephone line.

The lights on the modem are usually flashing when trying to synchronise and steadily lit when synchronisation has successfully completed.

Before attempting the troubleshooting steps, TPG recommends that you:

1. Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php

2. "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, please proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

Let me know if you need further assistance.

[bijaygc33]

Hi Riezl
I tried everything but could get any signal on my modem.

[Riezl · Accepted solution]

Hi @bijaygc33, in your case, we have identified a line fault, thus a Telstra technician has been booked to fix the issue.

[bijaygc33]

Thank you.