I signed up for ADSL2+ installation and paid $179 for installation and first month prepayment. The installation never took place as planned and I spoe with an operator who counldn't give me another installation date, Can I cancel my installation and get a refund of the $179. I've spoken with Telstra today and they can switch on my internet in the next 24 hours.
I apologise for the inconvenience. I am sad to know that you're considering to withdraw the application with us. I was able to locate your account using your community details.
I would like to arrange a call from one of our Account Specialists for further investigation. PM me your best contact number and preferred time today.
In case you need a reference: How to send a PM.