Cancelled application refund

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Level 1

Hi,

 

I signed up for ADSL2+ installation and paid $179 for installation and first month prepayment. The installation never took place as planned and I spoe with an operator who counldn't give me another installation date, Can I cancel my installation and get a refund of the $179. I've spoken with Telstra today and they can switch on my internet in the next 24 hours.

 

Thanks

Phil

4 REPLIES 4
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Moderator

Hi @ph200382,

I apologise for the inconvenience. I am sad to know that you're considering to withdraw the application with us. I was able to locate your account using your community details.


I would like to arrange a call from one of our Account Specialists for further investigation. PM me your best contact number and preferred time today.

 

In case you need a reference: How to send a PM.

 

Cheers!

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Level 1
All good Shane. Someone was already in touch and I've arranged a cancellation.
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Moderator

Thanks @ph200382. In case you will have additional queries do not hesitate to post it on this thread.
 

Let us know should you require further assistance.

 

Cheers!

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Level 1c
Hi there

What was the end result of your cancellation? Did you receive the $179 set up?