TPG Community

gendurbridge · ‎01-02-2019

Hi Community First of all, if you are considering TPG.... dont! Everything written on this community page is right. They are a crap service and your installation will take FOREVER. I went with another provider that set me up in one week. After many stuff arounds with installation was over it and asked for a refund of my $179 set up fee. They declined as they said i cancelled when my installation was complete, when it was not. They only want to Refund me $99. To clarity, i never used there service but they want to take my money. My question is - Has anyone cancelled and received their $179 set up fee.

gendurbridge · ‎12-01-2019

Hi there What was the end result of your cancellation? Did you receive the $179 set up?

gendurbridge · ‎29-12-2018

Hi Riezl I’ve come back to community as I’m not getting through to anyone about cancelling my installation and getting a refund. I have asked to send an email to cancel@tpg.com.au which I have done and I get a call every second day asking when they can come and finish installation. I have done everything to cancel And they are not getting it. Now I have got an email saying I owe YOU $13.54. I haven’t even used the service and instead of you giving me back my set up costs you are asking me for money. This is ludacris. I will not be saying anything more to TPG as I have never received a service. This is a joke now. I’m now with another provider so I just want me money back. Can you please escalate this as no one is listening to me!!!

gendurbridge · ‎21-12-2018

Hi Shane How quickly can i get my $179 start up fee refunded. TPG are a joke and after a month still with no internet I want a refund and I want it fast. Please advise?

gendurbridge · ‎13-12-2018

Thank you Ahra_G for your response. I understand that it is your job to respond to these situation so im not directing this at yo.. Does TPG not realise that requesting people to spend ANOTHER morning or afternoon at home is just not feasible. We have jobs and considering I had to take an annual leave day to stay at home to get this fixed and it didnt, its extremley annoying. TPG are all about saying sorry and not actually making the situation better. I believe if a customer is really upset the company should try and rectify this. If someone had a terrible experience at a Restaurant and complained im pretty sure the manager would step in and offer to cover the nights meal or give a voucher. TPG just say sorry. Its just makes us all angrier. IF and i mean I big IF my internet is installed Friday as suggested, I would be a TINY bit happier if TPG offered the first month internet free, considering the mess around, inconvenience and money spent in dongles. I would like some compensation. Otherwise this really is a matter for Odudsman. You have taking pepole's money and delivered nothing. I have researched this so Im still waiting to see how serious you will take me. Gen

gendurbridge · ‎12-12-2018

TPG is an absolute JOKE. Worst Customer experience i have ever received anywhere. Each phone conversation will get you no where. In May i cancelled my interenet one month before leaving my residence, it was all done and dusted and organised over the phone. The day I moved they charge me another $60 for the next month when i didnt even live there and refused a refund even though i didnt use any internet. Set it up in my new place and still waiting 3 weeks later, they organise a technician to come out and then they didnt and said due to a high volume of work. They have taken $179 from me and said give 10 days. it is now over that time with no service. I have paid money for goods and have not received. I have investigated and people have filed a complaints with "Telecommunications Industry Ombudsman" here is the website for you all to use aswell - https://www.tio.com.au/consumers and be sure that your complaint gets taken seriously and listened to, rather than a foreign person just saying "sorry". I want compenstation for my $60 never refunded in may for a service i never used and now $179 for anther service i have never used and by the look of it will never use.

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About gendurbridge

Cancel installation, Who received a refund?

Re: Cancelled application refund

Re: Spead the word - Take Legal action on TPG

Re: Spead the word - Take Legal action on TPG

Re: Spead the word - Take Legal action on TPG

Spead the word - Take Legal action on TPG