Changing Plan

[josckia]

I am trying to change my plan in My Account and when I select to change my plan I get a screen that will only allow me to change to fibre options (see attached screenshots).

I do not want fibre, I want the same option I am using now, just a slower plan.  Please advise why I am unable to do this.

[BasilDV]

Hi @josckia 

We'd like to check on what we can arrange for you.

Please send us a private message with your account details.

BasilDV