Connection

[jaye2090]

If I provide a proof of payment am I able to get my internet re connected straight away?

[BasilDV]

Hi @jaye2090 

We've checked the account and it shows that it's been disabled/cancelled due to payment issues.

Once cancelled, the order will be treated as a new one and the normal installation timeframe will apply.

If you are going to order the service for the same address, then it will be for remote activation and installation may take less than 10 days. However, it may take longer depending on the issues or fault that will be detected while in progress.

Let me know if you need further assistance.

BasilDV

[jaye2090]

I have already done all that they are awaiting for payment to be confirmed but if I provide proof of payment made would that help move things along

[BasilDV]

Hi @jaye2090 

The normal process will be followed even if you provided them the proof of payment.

Please wait for the updates via SMS/Email or phone call.

Cheers!

BasilDV