Welcome to TPG Community!
We'd like to look into this and help with the resolution. We have located an account using your community details, but we'd like to make sure that we got the right one. Please PM us your TPG customer ID, username and complete address.
To send a PM, please refer to this link: How do I private message (PM) in the community
We had a look at your account and we can see that our Engineering Team is still chasing this matter with Telstra.
We understand how inconvenient to pay for a service that you are not getting as we are customers as well, thus we'll advise the case engineer to assess a billing adjustment as soon as the issue is resolved.
We sincerely apologise for the inconvenience.