Get online support
Hi @Theherts
Welcome to the Community!
Thanks for reaching out to us so we can check what's affecting your service.
Using your community details, I was able to pull up your account. It seems like you have already contacted our Helpdesk Support yesterday regarding the same concern. We have engaged Telstra to address the line fault that we detected in our tests.
We have already sent an SMS yesterday providing details as to when Telstra can check your service.
Regards,