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Missed installation appointment

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Level 1b

I had a new ADSL2+ service scheduled for installation in an apartment on 20-04-18 between 8am and 12pm. Per the instruction from TPG, I was required to be home for the installation, which I was.

 

The contracted installer did not show up and TPG were not responsive/could not provide an explanation for why the install window was missed.

 

Can you explain why?

 

I did not receive any phone call from the technicians, nor they rang at my door or left anything in my mailing box.

 

This is not a good start...

3 REPLIES 3
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Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards

Level 1b

I have emailed you my details.

 

I look forward to hearing from you soon.

 

Regards,

Daniele 

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Level 1b

so another day has passed with no communication. 

no one came to install my ADSL.

Customer Care is useless, as they cannot give me an update.

 

I will wait until COB Thursday, if the ADSL is still not installed by then, I will lodge a complaint to the Ombudsman.