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Missed installation appointment

Level 1b

I had a new ADSL2+ service scheduled for installation in an apartment on 20-04-18 between 8am and 12pm. Per the instruction from TPG, I was required to be home for the installation, which I was.


The contracted installer did not show up and TPG were not responsive/could not provide an explanation for why the install window was missed.


Can you explain why?


I did not receive any phone call from the technicians, nor they rang at my door or left anything in my mailing box.


This is not a good start...


Hi there             

 Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy



kind regards

Level 1b

I have emailed you my details.


I look forward to hearing from you soon.




Level 1b

so another day has passed with no communication. 

no one came to install my ADSL.

Customer Care is useless, as they cannot give me an update.


I will wait until COB Thursday, if the ADSL is still not installed by then, I will lodge a complaint to the Ombudsman.