Missing modem

[annieisabella]

I ordered my modem nearly 2 weeks ago and it still hasn’t been delivered. Could you advise how long the delay will be ? I’ve also sent emails to your customer service team and no one has responded.

[BasilDV]

Hi @annieisabella

Welcome to the Community!

We were able to locate your account and learned that the modem/router has been received.

The service is now working within specification after you installed it.

Let us know if you need further assistance.

BasilDV