Missing modem

annieisabella
Level 2
I ordered my modem nearly 2 weeks ago and it still hasn’t been delivered. Could you advise how long the delay will be ? I’ve also sent emails to your customer service team and no one has responded.
1 REPLY 1
BasilDV
Moderator

Hi @annieisabella

 

Welcome to the Community!

 

We were able to locate your account and learned that the modem/router has been received.

 

The service is now working within specification after you installed it.

 

Let us know if you need further assistance.

 

BasilDV