NBN Connection Issues

[Jay_Mende]

Hi there,
My name is Jayden Mende & I've received a text from TPG urgently advising me to connect & activate my NBN modem. It's been over 2 hours since I hooked it all up & turned it on, can't get any more than 3 blue lights. Please advise.

Thank you for your time

[Riezl]

Hi @Jay_Mende,

Welcome to TPG Community!

We have located the account using your community details. We can see that your connection is now up and running.

We appreciate your effort in taking the time to troubleshoot.

If you're still having issues connecting to the internet, please let us know so we can investigate further. Thank you.