NBN Internet Problems

[Bcombes1982]

Modem arrived for nbn, the online light on nbn black connector modem does not light up and our internet does not work.

Have called technical support and waiting for 3 hours and nothing.

Please respond

[david64]

Are you upgrading from ADSL?

If the ADSL is still working, the NBN work may still be in progress. You can continue with ADSL. There should be a message from TPG when NBN is ready.

[Bcombes1982]

We have just moved to a new house and TPG said it is NBN ready, as did the previous owner.

I require it for work, so can someone from TPG contact me directly?