Hi @shivsuchdeva, we're sorry to know that your service is still not working and now considering changing provider.
We have located the account using your community details and we can see that your issue has been escalated to our Engineering Team and they have lodged this to Telstra for further investigation.
Telstra has committed to send a technician anytime between now and 15/Nov/2019.
We have made a follow up to ensure that the case engineer will contact you as soon as a new update is received from Telstra.
We sincerely apologise for the inconvenience this is causing you.