Thanks for raising this with us and we apologise for the inconvenience.
We checked your account and it appears that the NBN connection has been taken out by another ISP.
Did you enquire to another ISP for an NBN service? It is also possible that your address was used to apply or enquire with another ISP.
We'll raise this case with our Provisioning team and a case manager will be in touch with you for further discussion. They'll be contacting you using the number that we have on file. If you recently updated your contact number, please send it via PM.