Our sincerest apologies for the inconvenience.
We understand the importance of your service. However, as you are aware we rely on Telstra in resolving this delay in your service installation
We're able to locate your account using your community details and understand that you were able to reach our Accounts team. Our Provisioning team is closed on weekends in which we are not able to process your request to reschedule the installation on your preferred date and time.
Your case manager has been advised of your request and will be in touch with you on Monday for further discussion.