Welcome to the community!
I am sorry to know that you're having difficulty with your newly installed service. I was able to locate your account using your community details and ran initial tests. The test result shows a line issue and an MDF jumpering might be needed.
I will raise this to our Engineering Team for further test and investigation and updates will be provided after 24hrs. I'd like to get your best contact number and preferred time.
In case you need a reference: How to send a PM.
Hi @kjtinlin74, thanks for your PM.
We can see that you have been in touch with our Engineering Team and they have advised that a Telstra technician has been booked anytime between now and 20/November/2018.
Once the issue is resolved, the team will assess a billing adjustment for the inconvenience caused.
Feel free to drop us a message should you have further queries.