New user connection issue

[Ellentysoe]

Hi, I received my new tpg modem today. I plugged in it to the nbn router per the instructions. It has been connected for over 45mins however there is still an orange flashing light. I am not sure why? Please help

[Anonymous]

Hi @Ellentysoe,

Welcome to the community!

For newly installed NBN service, we did an article that you may find helpful.

• NBN FTTN/FTTB Setup - General Setup
• NBN HFC Setup - General Setup
• NBN FTTP Setup - General Setup
• NBN FTTC Setup - General Setup
• NBN Fixed Wireless Setup - General Setup

In the event that you successfully set up the NBN service and still not working you may check if there is an ongoing outage affecting the service. See this link for reference How to Check for NBN Network Outage.

If there's no outage, you may perform basic troubleshooting step available in this article Troubleshooting no internet connection.

In this particular connection issue affecting the service. The modem/router has been properly setup and configured however our initial test result shows a multiple dropouts from the modem/router to our network.

This has been raised to our Technical Team for further assistance, one of our Technicians will contact you tomorrow between 10-12NN AEDST.

Regards,