As mentioned, I still don't have internet connection although it has passed the installation time frame.
I have tried to call & use the online support but unable to reach anyone for support.
The installation status hasn't been updated so I am not sure what's the current status.
Please help as I need the internet connection asap as I am working from home right now.
Thanks for providing details,Your ADSL2+ installation is already completed.
Can you tell me about where your modem is connected?
How many socket you have?
which modem are you using?
If you have multiple socket then you need to try one by one socket.
My response as below.
Can you tell me about where your modem is connected? Directly to the phone socket on the wall. I am not using any house phone.
How many socket you have? Only 1 socket.
which modem are you using? TDW9970
If you have multiple socket then you need to try one by one socket. Only 1 socket.
I checked around the house, there is only 1.
Btw, yesterday I also received another phone text stating that TPG is contacting Telstra for an update on my installation & will be contacted on the next business day.