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Second installation technician no show!

Level 2
My first appointment was scheduled to be on the 9th April between 8am - 12pm.
The technician did not show up and i still have had no contact as to why!!
I then checked my installation tracker on the weekend and i see they rescheduled another appointment time for april 20th between 8am and 12pm.
Once again nobody showed up and no contact as to why this happened !!

I have tried to contact tpg via phone almost every day since the 9th April only to be on hold for hours at a time.
The few times i have got through i just get passed from person to person and cannot get an answer out of anyone!

Please somebody tell me what am i suppose to do now!?

Hi @tda243tommy,


Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number so can look at this service for you.


Kind regards,



Replied via PM