No internet green light

[chocoholics90]

I have pulled in my modem for first time, it has been 12 hours and still no green internet light. Please help as I need work from home and my boss will not be happy with I get no work done

[luisc]

Hi

My records shows that your case has been escalated for technical support team.

We will contact you for some troubleshooting.

Thanks

[Teresa10]

Hello
No green light it’s all plugged in and I’ve waited 60mins.
I’ve switched it off & pressed reset.
Very important internet is connected immediately.
Please help

[Riezl]

Hi @Teresa10 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community