Get online support
The system is very vague on the installation status, there has been no follow up whatsoever since i've paid. What is going on, can i at least know the time frame which the installation should be completed by. I am very unhappy with the support as one of your online tech support said they would contact me today and failed to do so.
Hi @justych17,
Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Regards,
Karl
Replied in PM.
Replied via PM
Its been over 2 days which you said they wouldve call me, im done waiting for a response. I would like a refund and you to cancel the service that was non-existent in the first place. I have deeply frustrated as I though signing up with such a huge company I wouldn't have a problem. Clearly there is an issue of you providing service! At least please do this for me.
Hi @justych17,
I have requested for our Provisioning Team to investigate, and requested for someone to call you back with an update.
Regards,
Karl
Hi @justych17
I understand your frustration.
I have checked your order and we are still waiting for the Wholesaler to provide an ETA. I have requested for our Provisioning Team to investigate and requested for someone to call you back ASAP today with an update.
Regards,
Karl