I have been advised since Tuesday last week (23/03) that my "installation is progressing" but have received no further updates and have certainly not been kept "posted on the process".
I called on Mon (30/03) after I tried to message via the online method which would not accept my messages as it was already overloaded. After finally getting through I was told I would likely be contacted that afternoon or the following day for installation. That did not occur. If that didn't occur, I was advised to call back and follow up.
I did as advised. Today (01/04) I was again on hold for 30-40mins. Spoke to Toni initially and was advised that she needed to refer me through to the provisioning team. Was passed through to a provisioning team case manager.
On hold for a further 40-50mins. Finally got through to John who advised he was only for NBN provisioning, not ADSL. I explained that I was passed through to him for the sole purpose of following up on an ADSL installation query. John advised that he was communicating ADSL provisioning online and advised someone would call between 3pm-4pm today to follow up on my installation progress.
A few moments later John kept speaking and asking if I was there, indicating he could not hear me. I could hear him clearly and repeated this. He went silent, the call continued for a period of time, I kept repeating that I was there and would wait. Eventually, the call was ended.
The entire call duration lasted for 1hr and 55mins in total.
No one has contacted me this afternoon, as advised.
I waited an extremely long time on hold today after already calling and being placed on hold on Monday.
I am now looking into other internet providers to access as I need to be connected as soon as possible to fulfil my role working from home. TPG, please contact me ASAP.
