Hello,
I've been trying to connect to ADSL2+ internet at my new address since early November and after 2 weeks of waiting around, I called up TPG to be notified that the service cannot be provided to my address. Thus a full refund of $169.94 (Unlimited data ($59.99) + Set Up Fee ($79.95) + Home Phone Line Rental ($20) + Modem delivery charge ($10) was to be returned to me according to the TPG staff over the phone. Almost a week passed and still no refund so I had to contact TPG again, but another lady on the phone said only $59.99 will be refunded first as the modem router needs to be sent back to TPG office at North Ryde with a Connote number. The StarTrack delivery man has already picked up the packaged modem on Thursday 28th November 2019 and tracking states it has been successfully delivered on Monday 2nd December 2019 and yet the remaining refund has not been made ($109.95). I have even typed up a personal letter to include in the package requesting for the refund to be carried out.
May you please look into this? Thank you.
Stephanie
