On 21 December 2018, we were notified that a technician would be at our premises on Wednesday 9 January 22019 between 1.00 pm and 5.00 pm to make the necessary connection for installation of the NBN. Like many others on this community forum, we received numerous reminders from TPG about the appointment and we did everything that was required of us to comply with TPG's instructions.
Half-way through the time window on Wednesday 8/1/19, I spent some quality time listening to TPG recorded messages, before being told that it was up to NBN Co. as to when the technician would arrive and that they had no contact number for him/her.
After 5.00 pm, I spent more quality time listening to TPG recorded messages. I was again told that it was an NBN Co. problem and TPG would receive notification of our re-scheduled appointment the next day. The call person said if I rang NBN Co. they would refer me to my service provider:TPG. I received no explanation for the missed appointment and no apology.
On Thursday 10 January, we were told that the appointment was rescheduled for 27 February 2019--seven weeks away. Again no explanation for the failure to show, no apology, and no priority for a missed appointment.
I rang NBN Co. (yes, more quality time listening to recorded messages) and was eventually told that TPG had the details of the reason that the technician failed to show up.
I have concerns about the quauity of service here;
Every time I spoke to TPG prior to signing up, I was subject to very assertive marketting from the call centre people. TPG sent numerous reminders about the appointment, but nobody admits to knowing what happened to the technician yesterday. We appear to go to the end of the queue now for installation.
