Welcome to the community!
I was able to locate your account using your community details.
Whilst we successfully install thousands of ADSL2+ services each week we would like to sincerely apologise that this was not your experience.
We understand your frustrations regarding the missed installation appointment particularly when it has been rescheduled twice.
We do acknowledge the complexity of certain installations which can lead to unforeseen delays which looks like may have been the case with the technician who was scheduled to complete your installation.
Whilst we appreciate that delays can happen we expect to be notified as soon as possible to minimise the inconvenience for our consumers. We will certainly be raising our concerns to Provisioning Team on your behalf.
We also receive your query from our Social Media recommend working on one thread to avoid redundancy and confusion.
We can see that you have been in contact with one of our Case Managers and advised about the new rescheduled appointment.
Installation details on the website maybe change tomorrow this scheduled date was given us by Telstra. We are confident that your service will be installed tomorrow. We'll keep an eye on this, updates will be provided tomorrow.
I've had a look at your account and can see that you've also contacted us via Facebook Messenger.
It shows here that the installation of your service has been completed up to the network boundary point which is at the Main Distribution Frame (MDF) of your apartment yesterday by the Telstra technician.
Currently, your case is being handled by Engineering team and I've also made a follow up.
To avoid redundancy and confusion, we would appreciate if we can both stick on our conversation on messenger.