Hi @Cheekymonkey . Do a factory reset on router to clear all settings. The login to the router management will be whatever is on the label on router, eg. admin/admin.
The internet settings are PPPoE, your TPG username with @tpg.com.au on end, and password (the one for My Account and Post Office). FTTP does not use VLAN ID (VLAN tagging) so disable that function wherever it is.
Hi @Cheekymonkey .
You have the computer connected to one of the yellow ethernet ports.
Is the green LED on the port lit? LED on means ethernet connection detected.
On the computer, open a command window and do:
Copy and paste the ethernet adapter section into your reply.
Look at the IPv4 address. Is it 10.1.1. something?
Do ping 10.1.1.1
Copy and paste result.
Hi @Cheekymonkey . What port are you using on the NBN box. Usually, it is UNI-D1. Is that what TPG said to use when they activated your connection?
What lights are lit on the NBN box?
When you login and go to the setup wizard, what options are there for Provider and WAN interface?
WAN type has to be PPPoE.
It is odd why WAN sensing is disabled.