Termination of my service

[Kbarakov]

I have canceled my service with tpg due to really bad technical support during my moving home. My initial lock in contract period of 18 months had long expired, however I have received a bill for early termination of my contract for $330. I don't understand why I am charged when in T&C is stated that after the contract period I will be billed month per month.

[David_M]

Hi @Kbarakov 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Kbarakov 

I have forwarded your concern onto our Accounts Officers due to the nature of your issue.

Someone should call you back ASAP.

Regards,

David_M