Hi @ravengreen823 ,
Thanks for raising this to us, have you confirmed with your landlord if there is an existing ADSL service previously or active line service connected to the granny flat?
Shoot me a private message with your account details (Username/Customer ID together with the address on file) and I will check the status of the service.
Hi all, I just moved to a granny flat with adsl2+ and I need a router. The problem is I don't know is it the phone (symbol) hole I should plug in or the bigger (Clipsal) hole. Tks much