Why is it taking so long

[David_M]

Hi @katmag14 

Thanks for your query!

Let me have a look and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @katmag14 

I can see the order for your ADSL is still on-going and in telstra systems. We have to wait for them to complete the install.

The install type is a VULL - this means if things go well they just liven up an existing line to your phone socket, and once telstra finish there will be dialtone/ADSL at your socket.

Just keep checking your socket daily and await further notifications from TPG.

Regards,

David_M