Why is it taking so long

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2 REPLIES 2
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Moderator

Hi @katmag14 


Thanks for your query!


Let me have a look and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @katmag14 

 

I can see the order for your ADSL is still on-going and in telstra systems. We have to wait for them to complete the install.

The install type is a VULL - this means if things go well they just liven up an existing line to your phone socket, and once telstra finish there will be dialtone/ADSL at your socket.

 

Just keep checking your socket daily and await further notifications from TPG.

 

Regards,

David_M