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Worst service ever in my life!!!!!

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Level 2
My story begins like this.....Took a new connection, worked fine for one day and it stopped working . Called the customer service on Tuesday, Wednesday, Thursday,Friday, Saturday and today and a dozen email to the help desk ....No updates at all. Every time they say wait for 24 hours. REQUEST EVERYONE NOT TO GO WITH TPG....S***T SERVICE. NEED REFUND AND CANCEL THE SERVICE. Worst thing is waiting over 40 minutes to talk to help desk and the guy picks up call and transfer to technical team and get a automatic message that they work from only Monday to Friday. Same Company guys don’t know when they work. What a PIECE OF SH***T.
1 REPLY 1
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Moderator

Hi @Nijulprakash

 

Welcome to the Community! 

 

We're sorry to learn that the installation of your service hasn't been smooth sailing. Based on the recent update on your account using your Community details as reference, one of our Case Managers was able to speak with you and advised you that they are awaiting updates from Telstra. 

 

We rely on our wholesale provider to provide the service therefore, we are subjected to their connection timeframes and scheduling. It appears that you have a scheduled installation last Tuesday, 11 February however we are yet to receive the report from Telstra hence the follow up made.

 

A Case Manager is already assigned and should be in touch with you as soon as updates become available. 

 

 

Regards,

Ahra_G