$11 waive - transferred number

[songjh85]

Hi,
I was advised that $11 will be waived over the phone, however, it has processed from my credit card.
My customer number is 3597974.
Please check and let me know.
Thanks

[Ahra_G]

Hi @songjh85, 

Welcome to the Community! 

The port out fee is being charged to cover the cost of porting process and call routing systems when you change provider. It is also included in our Standard Terms & conditions.

You may check the details further on our website under http://tpg.com.au/mobile -> Terms & Conditions -> Mobile Plan Brochure. If you port your mobile service number to another carrier a port out fee of $11 is payable.

Regards,

Ahra_G