2FA when you have the wrong mobile number listed on my account

[bcdaus]

Hi,

I tried to log into my account today, but your new 2FA requirement send a message to a old work phone number I haven't had for over 6 years, rather than either of the TPG mobiles linked to my account.

The ironic thing is the reason I wanted to log into was to enable international roaming so I can get 2fa SMSs from other companies while overseas.

How can I reset the 2FA SMS number if I can't log in - even when using a web browser from my authenticted TPG NBN connection?

bill

[Aubrey]

Hi @bcdaus, welcome to TPG Community!

We can get our Privacy team to help in updating your contact details so you can receive the OTP to login and manage your account. Please send us a PM with your customer details.

Thanks,

Aubrey