2FA when you have the wrong mobile number listed on my account

[simeongover]

I’m unable to login to my account for the first time as I mistyped my phone number without realising and have no way to fix it. Upon putting in my login details a 2FA text goes to my mobile number, however that number is wrong and I can’t change it without logging in! Would love some help with this

[BasilDV]

Hi @simeongover 

In order to update the mobile number, the account holder needs to raise the request directly to our Privacy Team.

Just fill in the secure form here and a case manager will be in touch with you via Text and Email.

BasilDV