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A pile of issues

Level 2

I want to make a formal complaint. Please advise how.


We've been a customer for over 10 years and this is getting ridiculous. Not only is the service very bad, on both wireless broadband and NBN where our internet was down for almost a month each time, but now I can't even get my refund for the modem that I've already returned. I've called more than 5 times and have been told that they will personally keep track of it and call me back, they're waiting on a response from the location that it was dropped off at and even that my refund is processed and will be refunded in 2-3 business days. After months, I still have not received my refund of $170. No matter how many times I have called, they are not delivering on what they have said to me. How does a service lie and lie and get away with taking people's money like this? 


Hi @Addn5


We'd like to check the what's going on with the refund for feedback and clarity. Let us have your Customer ID or username via private message in order for us to chase the relevant team.