ADSL 2 and home phone bundle - how to easily cancel and get out!?

[Let1c1a1]

I would like to easily cancel my ADSL2 and home phone bundle.  I do not want to have to have a phone conversation.  I just want out, as I am no longer under contract and have organised a new provider, as the speed and connectivity has been very disappointing with TPG.  Please consider a cancellation button in the account area, as this would alleviate further frustration from already frustrated customers.

[Will]

Hi @Let1c1a1

Welcome to the Community!

I'm sorry to hear that you have decided to cancel your account with us. We would have loved to check your speed issue, but I understand that you have already signed up with another provider.

We've sent you a PM discussing how you can proceed with your request.

Regards,

[Let1c1a1]

I have sent a written request for cancellation via the email address attached to the account.  I do not understand why the PM sent through this site wasn't just sent to the email address supplied when setting up the account.  Nor do I understand why 2 emails were sent to that address notifying me to go to the PM.  I then had to look up this community Ask a Question area to find out how to even access the PM, as this is not at all apparent.  As per my other email, I am very frustrated by the lengths customers have to go to to cancel an account with you.  Please also consider this as a written notification, just as a double check.  I am assuming, given my account is no longer contracted, as well as the poor quality of internet recieved over many months, that no further charges will be made to my account.

[Will]

Hi @Let1c1a1

Your cancellation request via the Community will not be considered as a formal request since there's a dedicated team that will handle it.

If you have already sent an email to the address we provided, please wait for a feedback from our Escalations Team within 24-48 business hours.

As for the emails that you received from the community, these are simply notifications informing you if someone sent you a PM or that someone replied to your comment.

Regards,