I have sent a written request for cancellation via the email address attached to the account.  I do not understand why the PM sent through this site wasn't just sent to the email address supplied when setting up the account.  Nor do I understand why 2 emails were sent to that address notifying me to go to the PM.  I then had to look up this community Ask a Question area to find out how to even access the PM, as this is not at all apparent.  As per my other email, I am very frustrated by the lengths customers have to go to to cancel an account with you.  Please also consider this as a written notification, just as a double check.  I am assuming, given my account is no longer contracted, as well as the poor quality of internet recieved over many months, that no further charges will be made to my account. ... View more