ADSL Cancellation

Level 2


I received an email from you stating that my adsl service would be disconnected on the 12th of November due to the copper being disconnected. I now realise I was billed on 11th of November which I believe shouldn't have happened given the contract begins on the 17th. I am concerned I am going to be billed again. 


I would like to keep my pop3 email account, but I no longer have a need for the adsl at this time ( I haven't been using it for months anyway due to line issues inside the house).


I've attached a copy the original email explaining the copper disconnection.



Hi @_ben


Welcome to the Community!


Since you need to keep the POP3 mail account, you have the option to apply for email only account.

In order to process this, please send me a PM with your preferred time and best number to be contacted by our Accounts team.