TPG Community

Get online support

About technical help no show and getting rid of tpg

Level 2
My first call for support was on saturday 04/05/2019 around 8 o'clock, after a long try nothing happened so they escalated the issue the same day. I received an sms next day 5th of may at 4p.m, saying i will be contacted within 24 to 48 hrs. So today is 7th of may I contacted tpg this morning and told me to wait till today, and yet no show. So, tpg please stop doing this and I will find my solution.

Hi @6092368,


Welcome to the community!


We're able to locate your account using your community details and we've seen that was escalated to our Engineering Team. Based on the latest log on file, you have been in contact with one of our Engineers and confirmed that the service is now working. At the moment connected for  8h 58m. Let us know should you require further assistance.