Account Cancellation

[lschmitz1]

Hi, if I cancel my account over the phone, will I receive a confirmation via email?

Thank you

[Ahra_G]

Hi @lschmitz1,

If you have been assisted by our Accounts Team regarding cancellation, then yes, you should receive an email confirmation of your request along with other details (date of cancellation, fees if applicable).

Let us know should you require further assistance. 

-Ahra_G

[lschmitz1]

Unfortunately I am not sure who took the call.
I also haven't received any information about how to return modem etc.
Would you be able to check and send me a confirmation please?

[Ahra_G]

Sure thing, @lschmitz1. Send us a private message and we'll pull up your account.