Account Cancellation

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Level 1c

This is actually a complaint.

Really I've tried everything. I've been trying to cancel my account via email and online chat over the last week. Mainly through online chat. That is completely useless. This email: tpg_cs@tpg.com.au, response fast but they are not helpful, they just forward the request to other staff. This email: cancel@tpg.com.au, they don't reply. I plan to send complaints to TIO this week and cancel direct debit authorization if I cannot get my account canceled soon.

 

My account ID: 

ID:6653587
Username:xrd1991u2304
 
I hope the staff could see this and help me solve the problem. 
1 REPLY 1
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Moderator

Hi xrd1991,

 

I review your account, it seems that the cancellations team are processing your request.

Please we will contact you as soon as done.

Thanks