Account Cancellation

Level 2

Hi there, I have changed my provider and would like to cancel my TPG account, I have been trying to cancel my account through email cancel@tpg.com.au but no answer.

Can you help me? Thanks.

2 REPLIES 2
Moderator

Hi @Mary_1 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Level 2

Hi David, thank you for your response, I have clicked the account cancellation on my account menu, and they have sent me a Request for cancellation email, but I haven't received any call yet. Can I expect a call anytime soon to ensure the cancellation? Thanks.